Who are Push Entertainment Ltd?

Push Entertainment Ltd are the company that run THEMASKEDSINGER.SHOP.

Our contact information:


Postal Address: Alpha House, 4 Greek Street, Stockport, ENGLAND, SK3 8AB (c/o Booth Ainsworth LLP).
Email: themaskedsinger@pushsupport.com
Tel: +44 (0) 1225 300185

When will my order be delivered?

As each order is customised exactly to your needs it will take typically 2-4 business days for it to leave our warehouse, but at busy times this can be longer. All orders placed from the UK are sent via First Class Tracked. Ireland orders are sent using UPS Worldwide DDP - a signed-for duty paid service using your local service provider or a UPS direct service. Delivery times for UK orders is 2-4 days and for Ireland is 4-9 days. For further details, please see our Delivery page.

My order hasn't arrived, what should I do?

If your order has not been received within 14 days of its expected arrival, please to click here to contact Customer Care.

Can I track my order?

All orders are tracked. Your shipping confirmation email will include a link to track your parcel. Please allow at least 24 hours from receipt of the shipping confirmation email for the online tracking to activate. However, if your order has not arrived as detailed above, please contact us at themaskedsinger@pushsupport.com or click here.

Can I return or or refund my order?

Please contact us at themaskedsinger@pushsupport.com or click here and we will explain how to do this. We have a no-quibble 90 day return policy for your peace of mind. Please note you will not be entitled to a refund if the goods you have ordered are personalised or bespoke to your specification, unless the goods we have supplied to you are faulty or not as described on our website.

There's something wrong with my order.

We are really sorry if we've made a mistake. If we have sent you an incorrect item, or there is a fault with one of your products, please contact customer service and we will resolve this for you.

How soon do you reply to emails?

We aim to reply to every email within 24 hours, however weekends and bank holidays can cause a slight delay.